FAQs

Frequently Asked Questions (FAQs) – The Lord’s Helper Boutique

We’ve answered some of the most common questions to help you shop with confidence.

🛒 How do I place an order?

Simply browse our collection, select the item you want, choose the size, color, or other available options, and add it to your cart. When you’re ready, proceed to checkout and complete your payment.

📦 How long does shipping take?

Orders are generally processed within 1–3 business days after payment is confirmed.

After your order has shipped, standard delivery within the United States typically takes 3–7 business days.

🚚 Do you ship internationally?

Currently, we ship within the United States only.

📍 How can I track my order?

Once your order has been shipped, you will receive a tracking number by email, when tracking information is available.

You can use the tracking number to follow your package through the shipping carrier.

🔄 What is your return policy?

We offer a 30-day return window from the date you receive your order.

Returned items generally need to be unused, unworn, and in their original condition. Please review our Refund and Returns Policy for complete eligibility requirements and return instructions.

💳 What payment methods do you accept?

We may accept the following payment methods:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay (if available at checkout)
  • Google Pay (if available at checkout)

Available payment methods may vary depending on your checkout settings and device.

❗ Can I cancel or change my order?

If your order has not yet been processed or shipped, you may contact our support team as soon as possible to request a cancellation or change.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has already shipped.

📦 What if my order is delayed?

While we work to deliver orders within the estimated timeframe, occasional delays may occur because of:

  • Weather conditions
  • Carrier delays
  • Holidays
  • High seasonal demand
  • Other circumstances beyond our control

If your order appears significantly delayed, please contact us and we’ll be happy to assist.

👗 What should I do if I receive the wrong or damaged item?

Please contact us as soon as possible after receiving your order. Include your order number and, when applicable, clear photos of the item and packaging so our support team can review the issue and provide the appropriate assistance.

📞 How can I contact customer support?

You can contact The Lord’s Helper Boutique using the information below:

Address: 1510 Market St, Oakland, CA 94607, United States
Phone: +1 510-672-7048
Email: support@thelordshelperboutique.com

Customer Support Hours:
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed

Response Time: We aim to respond to inquiries within 24–48 business hours.