Refund and Returns Policy

At The Lord’s Helper Boutique, we want you to be satisfied with your purchase. We offer a 30-day return window from the date you receive your order.

If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

📦 Eligibility for Returns

To be eligible for a return, items must be:

  • Unused and unworn
  • In their original condition
  • In original packaging, when applicable
  • Free from damage caused by misuse, washing, or improper handling

Items that are not in their original condition may not be eligible for a return.

💳 Refund Process

Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.

If your return is approved:

  • The refund will be issued to your original payment method
  • Refund processing may take a few business days
  • The time required for the refund to appear in your account may vary depending on your bank or payment provider

🔁 Exchanges

We may replace an item if it is defective, damaged, or incorrect.

If you need an exchange, please contact our customer support team before sending the item back so we can provide the appropriate instructions.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect or arrived damaged/defective.

We recommend using a trackable shipping service when returning an item, as we cannot guarantee receipt of returns without tracking information.

❌ Non-Returnable Situations

We may not accept returns in the following situations:

  • Items that have been worn or used
  • Items that have been washed
  • Items returned more than 30 days after delivery
  • Items damaged or altered due to customer handling
  • Items that are not in their original condition

📞 Need Help?

If you have any questions about our return or refund process, please contact us:

The Lord’s Helper Boutique
Address: 1510 Market St, Oakland, CA 94607, United States
Phone: +1 510-672-7048
Email: support@thelordshelperboutique.com

Our customer support team will be happy to assist you with your return or refund request.